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industry-leading software combined with a powerful webshop to personalize communication with your customers and improve customer loyalty.
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Tenant Onboarding and Integration
Build processes that represent every aspect of a facilities management service contract, including:
Employee onboarding and training
Reactive and planned service workflows
Budgeting, purchasing and accounting processes
SLA compliance and contract management
Historical reporting and real-time dashboards
Manage planned maintenance, reactive maintenance and other FM services using incident, hourly and fixed cost pricing structures.
Integrate with a range of third-party purchasing and accounting applications, including:
Create and distribute invoices that include labour and materials.
Create customer-facing storefronts to aide the ad-hoc provision of FM services and consumables.
Use Reslink to manage key HR processes, such as:
In-app Inbox and Push Notifications
Create a detailed asset register that includes:
Basic information (e.g. IDs, descriptions, serial and model numbers)
Statuses, locations and sub-locations
Asset types and sub-types
Parent-child relationships for assets, sites, stock/inventory
Links to request, work order and electronic form data
Attached documentation and images
Links to historical/activity or records
Real-time and historical IoT sensor data
Search, sort and filter the asset list using a range of parameters, such as status, location and category.
Build relationships between assets, stock/inventory, customers and locations.
Assign assets to customer, technicians and locations.
Available IoT sensor types include:
Audits, Checklists, and Surveys
Complete audits, checklists, inspections and surveys using iOS and Android devices, whilst online and offline.
Configure electronic forms that include:
Photo capture and uploads
Digital signature capture
Short and long text fields
Dates and timestamps
File and document uploads
GPS and location information
Report on captured form information using in-built reporting tools and third-party reporting applications, such as PowerBI.
Configure automatic formatting and distribution of key forms. E.g. format a submitted form as a PDF and send it via email to a key stakeholder.
Invite Household Members and Give Feedback
Reslink is compatible with reactive, planned and predictive maintenance and services.
Create maintenance and service schedules based on:
IoT sensor data and thresholds
View and manage reactive and planned work in multiple views, including:
A drag-and-drop, filterable calendar view
A searchable, sortable, filterable list view
An interactive map view
Filter the views of scheduled work by multiple parameters, including:
Date range (daily, weekly, monthly, custom etc.)
Create detailed work orders that include:
Locations and sub-locations
Assigned teams or users
Estimated windows of activity
Notification settings (e.g. an hour prior)
Webshop and Online Reservation of Services
Create digital forms to automate employee onboarding.
Use document scanning, Google autocomplete and address lookup, and Google Speech to increase the efficiency of:
Onboarding information gathering and compliance
Store and update employee contracts, and automatically distribute contracts via email at the appropriate stages.
Create detailed employee cards that include:
Names, emails, phone numbers and addresses
Statuses, user permissions and active devices
Employment details, such as contracted hours, start dates and contract IDs
Training records and statuses
Create mandatory and optional training sets and assign training to specific users.
Viewed an employee’s planned work in an interactive map view that includes planned routes and route optimisation.
Introductions, Tutorials, and Information Management
Configure a system that either:
Segregates reactive and planned services into separate lists
Combines reactive and planned services within one list
Users and customers can raise job requests from:
A mobile device
A web-based helpdesk
A self-service portal
Users can raise requests that include:
Descriptions (typed or dictated)
Multiple photos and annotations
Location and GPS information
The information captured when a request is raised can be altered to include different fields, as well as mandatory and optional sections.
Users can add comments to requests and monitor a request’s progress.
Tickets can be assigned manually or automatically based on different parameters, including:
Notifications of requests can be received via in-app push notifications, SMSs and emails.
View all requests in a filterable, sortable, searchable list using a laptop, PC, tablet or a mobile device.
Reporting and Analytics
Create customisable reports and dashboards based on key metrics, including:
Total reactive and planned tasks
Open requests by type and priority
Employee headcounts, hires and exits
Employee absence days, rates and distributions
Create dashboards that contain:
Filter dashboards using a number of parameters, such as location, date range and employee.
Create unique dashboards for different users, roles and teams.
Configure automatic generation and distribution of reports.
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